Welcome

CUSTOMER SERVICES

We at Tanvi Herbals give equal importance to your health and satisfaction with our products and services!!

www.tanviherbals.com Customer Care Centre is staffed with extremely knowledgeable medical professionals to help answer your questions about our products and services.

We are always looking forward to help you!

QUICK LINKS

CONTACT US

TANVI HERBAL CLINIC
1, Ghantali Prasad Building,
Near Ghantali Devi Mandir, Ghantali Road,
Thane (W) - 400602
Landline: 022-25376985
Mobile: +91-9820075812 / 9769695892
Email: drmedham@gmail.com

(Available between 10:00 am IST to 07:00 pm IST)
Please allow up to 24 hours for a response and include your contact information so we may respond back to you.
Email Us: support@tanviherbals.com

top

DISCLAIMER POLICY

The information contained in this website is for general information purposes only.
The information is provided by Tanvi Herbals and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Read More from Disclaimer Policy

top

PAYMENT POLICY

Tanvi Herbals accepts the following forms of payment -

  • Credit Cards - Master Card, Visa, Diners Card, JCB, Amex
  • Debit Card - Axis Bank, HDFC Bank, ICICI Bank, Deutsche Bank, Karur Vysya Bank, Citibank, State Bank of India, Indian Overseas Bank, ING Vysya, Corporation Bank
  • Net Banking Options - Axis Bank, CITI Bank, Central Bank of India, City Union Bank, Corporation Bank, Federal Bank, HDFC bank, ICICI bank, Indian bank, ING Vysya Bank, Indian Overseas Bank, Jammu & Kashmir Bank, Kotak Mahindra Bank, Karnataka Bank, Oriental Bank of Commerce, State Bank of India, State Bank of Bikaner & Jaipur, State Bank of Mysore, State Bank of Travancore, State Bank of Hyderabad, State Bank of Patiala, United bank of India, Yes Bank, Bank of India, Union Bank of India
  • Cash Card - Beam Cards, I Cash Cards, Done Cards, ITZ Cash Cards, PayCash Cards
  • E-Wallets - PayPal

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.
For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank,www.tanviherbals.com reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.

top

SHIPPING INFORMATION (INDIA ONLY)

For orders shipped through DTDC, the delivery status can be checked online at  TANVI HERBALS - ORDER TRACK  by providing the tracking number for your shipment.

Note:

  1. Tracking number is provided in your Shipment confirmation email
  2. Orders placed after Saturdays 6.00 PM, will be processed for shipment only on the following Mondays 7.00 pm
  3. The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays & Holidays.

SHIPPING INFORMATION (OUTSIDE INDIA)

To check which Zone your country falls in, Click here and Download the PDF:


top

SAFETY ON THE INTERNET

The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet. At www.tanviherbals.com , we do not collect/store Credit Card information on our server.

Users are redirected to Secure EBS Payment Gateway page to provide their Credit Card / Debit Card / Net Banking details for the transaction. The security is handled by a independent third party (EBS) who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "https://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser.

“YOUR SECURITY IS OUR SECURITY”

Upon processing a successful transaction, a confirmation email will be sent to the email address supplied with the details of your order.

Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.

top

BROWSER PROBLEMS

A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).

  • To upgrade Internet Explorer browsers please click here
  • To upgrade Mozilla Firefox browsers please click here
  • To upgrade your Chrome browsers please click here

top

PRIVACY POLICY

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality.

Please see Privacy Policy for further details.

top

REFUND POLICY

We do not offer any money back guaranty. Since we are a truly herbal based company and we trust our products and services, we differ from other local brands who offer 100% refund policies. If you are not satisfied with any of our products that you have purchased from us, we will request you to send us a feedback on our website or call us on our contact numbers

We wish for your Good Health and Hope that every time you purchase makes you healthy and fit.

top

COMPLAINTS PROCEDURE

If you have any comments or complaints regarding our website, please don't hesitate to email us at support@tanviherbals.com. We are always looking to improve our services.

top